Contact information

For any question about your order, delivery, returns, refunds, products, or general support, you can contact Novyofficial using the information below.

Customer Support

Email: contact@novyofficial.store

Phone: +1 (208) 620-4733

Business Information

Store name: Novyofficial

Legal business name: LUCURIA LLC

Website: novyofficial.store

Business address: 123 S 7th St, Thermopolis, WY 82443, United States

Support Hours

Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM, excluding public holidays.

We aim to respond to customer messages as soon as possible.

Order Support

If you contact us about an order, please include your order number and the email address used at checkout so we can assist you faster.

Returns and Refunds

For return or refund requests, please contact us at contact@novyofficial.store before sending any item back. Items returned without first contacting us may not be accepted.

Delivery Questions

For shipping or tracking questions, please include your order number and tracking number here