Shipping policy
At Novyofficial, we aim to provide a clear, reliable, and simple delivery experience for every customer.
Shipping Cost
We offer free delivery on all orders.
Shipping Destinations
We currently ship to the United States and the United Kingdom.
Processing Time
Orders are usually processed within 1–3 business days before shipment.
Orders are processed Monday to Friday, excluding public holidays.
Transit Time
After your order has been processed and shipped, the estimated transit time is usually 6–12 business days, depending on the destination, courier service, and delivery conditions.
Estimated Total Delivery Time
The estimated total delivery time from the date the order is placed is 7–15 business days.
- United States: 7–15 business days total delivery time
- United Kingdom: 7–15 business days total delivery time
The total delivery time includes both order processing time and transit time.
Delivery Estimates
Delivery times are estimates only and specific delivery dates are not guaranteed.
Delivery may take longer during public holidays, high-demand periods, customs checks, courier delays, weather conditions, or events outside our control.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Novyofficial is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Customs, Duties and Taxes
Depending on your delivery country, orders may be subject to customs duties, import taxes, local taxes, or courier handling fees.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout or required by law.
Lost or Delayed Packages
If your order is delayed or you believe your package may be lost, please contact us at contact@novyofficial.store with your order number and tracking number where available.
We will review the issue and assist you with the next steps.
Contact
For shipping or tracking questions, please contact us using the information below:
Email: contact@novyofficial.store
Phone: +1 (208) 620-4733
Address: LUCURIA LLC, 123 S 7th St, Thermopolis, WY 82443, United States