Terms of service

Last updated: July 1, 2026

These Terms of Service govern your access to and use of novyofficial.store, including browsing our website, placing an order, purchasing products, contacting us, or using any service provided through our website.

This website is operated under the store name Novyofficial. The legal business name associated with this store is LUCURIA LLC. Throughout the site, the terms “we”, “us”, and “our” refer to Novyofficial. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

SECTION 1 - BUSINESS INFORMATION

Store name: Novyofficial

Legal business name: LUCURIA LLC

Website: novyofficial.store

Business address: 123 S 7th St, Thermopolis, WY 82443, United States

Email: contact@novyofficial.store

Phone: +1 (208) 620-4733

SECTION 2 - ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website.

You must not transmit any viruses, malware, harmful code, or any content designed to damage, interrupt, or interfere with the operation of our website or services.

A breach of these Terms of Service may result in termination of your access to our services.

SECTION 3 - PRODUCTS, ORDERS AND POLICIES

Our store offers fashion and lifestyle products, including leather handbags and accessories.

Product availability, prices, descriptions, images, colors, materials, sizes, and specifications may change without notice. We make reasonable efforts to display product information accurately, but we cannot guarantee that all information will always be complete, current, or error-free.

Your purchases are subject to our Refund Policy: https://novyofficial.store/policies/refund-policy

Shipping and delivery are subject to our Shipping Policy: https://novyofficial.store/policies/shipping-policy

Our privacy practices are explained in our Privacy Policy: https://novyofficial.store/policies/privacy-policy

SECTION 4 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and technical changes to conform and adapt to connecting networks or devices. Payment card information is handled securely by our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of the website, service, product content, layout, design, images, or access to the service without our express written permission.

SECTION 5 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and updated information on our website. However, we are not responsible if information available on this website is not accurate, complete, or current.

The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information where appropriate.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information unless required by law.

SECTION 6 - PRICES AND PAYMENT

Prices for our products are shown on the website and may vary depending on country, currency, market, taxes, promotions, and availability.

We reserve the right to change prices at any time without prior notice. Price changes do not affect orders that have already been confirmed, unless there is an obvious pricing error.

Payment must be completed through the payment methods available at checkout. Your order may not be processed until payment has been successfully authorized or received.

We may use third-party payment providers to process payments securely. We are not responsible for delays or issues caused by payment providers, banks, card issuers, or payment networks.

SECTION 7 - BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.

You agree to promptly update your account, billing address, shipping address, email address, phone number, and payment information so that we can complete your transactions and contact you when needed.

If the information provided is incorrect, incomplete, or cannot be verified, your order may be delayed, cancelled, or refused.

SECTION 8 - ORDER ACCEPTANCE AND CANCELLATION

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for lawful reasons, including suspected fraud, payment issues, incorrect product information, stock unavailability, pricing errors, shipping restrictions, or violation of these Terms of Service.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless otherwise required by law.

SECTION 9 - SHIPPING AND DELIVERY

We offer Free shipping to the United States and United Kingdom.

Orders are usually processed within 1–3 business days before shipment. Orders are processed Monday to Friday, excluding public holidays.

Estimated delivery times, tracking information, shipping destinations, and delivery conditions are explained in our Shipping Policy: https://novyofficial.store/policies/shipping-policy

Delivery dates are estimates only and are not guaranteed. Delivery may take longer due to customs checks, courier delays, high-demand periods, public holidays, weather conditions, or events outside our control.

SECTION 10 - RETURNS AND REFUNDS

Returns, refunds, cancellations, defective products, non-defective returns, return shipping costs, refund processing times, and other return conditions are explained in our Refund Policy: https://novyofficial.store/policies/refund-policy

Nothing in these Terms of Service limits or removes any consumer rights that apply under applicable consumer protection laws.

SECTION 11 - EXCHANGES

We do not offer direct exchanges. The fastest way to get a different item, size, or color is to return the original item first according to our Refund Policy. Once the return is accepted, you can place a new order separately.

SECTION 12 - PRODUCT INFORMATION

We make reasonable efforts to display product information, images, sizes, materials, colors, prices, availability, and descriptions as accurately as possible.

However, colors may appear differently depending on your device screen, lighting, photography, or display settings. Product measurements may vary slightly due to manual measurement.

Product images are for presentation purposes. Accessories, packaging, dust bags, care booklets, boxes, or other items are included only where clearly stated on the product page or order details.

SECTION 13 - THIRD-PARTY TRADEMARKS

Product names, brand names, logos, and trademarks mentioned on this website remain the property of their respective owners.

Novyofficial is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand unless clearly stated.

Any reference to third-party brands is used only to identify or describe products where applicable.

SECTION 14 - CUSTOMS, IMPORT DUTIES AND TAXES

Depending on your delivery country, orders may be subject to customs duties, import VAT, local taxes, courier handling fees, or other charges imposed by local authorities or carriers.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout or required by law.

Novyofficial is not responsible for delays caused by customs authorities, customs inspections, missing import information, or local delivery procedures.

SECTION 15 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, services, payment methods, apps, integrations, or features that we do not own or control.

You acknowledge and agree that we provide access to such tools and services “as available” and “as is” without warranties, representations, or conditions of any kind, except where required by law.

Your use of third-party tools or services may be subject to separate terms and privacy policies from those third parties.

SECTION 16 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Novyofficial.

We are not responsible for the content, accuracy, security, policies, or practices of third-party websites. You should review the terms and privacy policies of any third-party website before using it or providing personal information.

SECTION 17 - USER COMMENTS, FEEDBACK AND REVIEWS

If you send us comments, reviews, feedback, suggestions, photos, or other submissions, you agree that we may use them to improve our services, respond to you, provide customer support, or display reviews where appropriate and lawful.

You agree that your submissions must not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You must not submit unlawful, abusive, misleading, defamatory, obscene, offensive, fraudulent, or harmful content.

SECTION 18 - PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy: https://novyofficial.store/policies/privacy-policy

SECTION 19 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website or in a related service is inaccurate, at any time and without prior notice, including after you have submitted your order.

If an order is cancelled after payment due to an error, we will refund the amount paid to the original payment method, unless otherwise required by law.

SECTION 20 - PROHIBITED USES

You are prohibited from using the website or its content:

• For any unlawful purpose.
• To solicit others to perform or participate in unlawful acts.
• To violate any applicable laws, regulations, or rules.
• To infringe upon or violate our intellectual property rights or the rights of others.
• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate.
• To submit false, misleading, or fraudulent information.
• To upload or transmit viruses, malware, or harmful code.
• To collect or track personal information of others without lawful basis.
• To spam, phish, pharm, pretext, crawl, scrape, or use automated systems without authorization.
• To interfere with or bypass the security features of the website or related services.

We reserve the right to terminate your use of the website or services for violating any prohibited use.

SECTION 21 - INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, layout, design, product presentation, and branding elements, is protected by intellectual property rights.

You may not copy, reproduce, distribute, modify, publish, sell, resell, or exploit any part of the website or its content without prior written permission, except where permitted by law.

SECTION 22 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to keep our website available, secure, and accurate. However, we do not guarantee that the website will always be uninterrupted, timely, secure, error-free, or free from technical issues.

Our products and services are provided subject to applicable consumer laws. Nothing in these Terms of Service excludes or limits warranties, guarantees, or rights that cannot legally be excluded or limited.

SECTION 23 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Novyofficial shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or consumer rights that cannot be excluded under applicable law.

SECTION 24 - INDEMNIFICATION

You agree to indemnify and hold harmless Novyofficial from any claim, demand, loss, liability, or expense arising out of your breach of these Terms of Service, your violation of any law, or your violation of the rights of a third party.

SECTION 25 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. This does not affect the validity and enforceability of the remaining provisions.

SECTION 26 - TERMINATION

These Terms of Service remain effective unless and until terminated by either you or us.

You may stop using our website at any time. We may suspend or terminate your access to our website or services if you violate these Terms of Service or if required for security, legal, or operational reasons.

SECTION 27 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Novyofficial regarding your use of the website and services.

SECTION 28 - GOVERNING LAW

These Terms of Service shall be governed by the applicable laws of the business location, without prejudice to any mandatory consumer protection rights that may apply in your country or region of residence.

SECTION 29 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of the website after changes are posted means that you accept those changes.

SECTION 30 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us using the contact information below:

Email: contact@novyofficial.store

Phone: +1 (208) 620-4733

Website: novyofficial.store

Physical address: LUCURIA LLC, 123 S 7th St, Thermopolis, WY 82443, United States